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There are a set criteria for the types of properties available to each applicant. Start your day right with our extensive buffet breakfast and a la carte specialties. Request a FREE property inspection to find out how much your claim is worth. The improved performance has continued in lockdown as well, with ONGO achieving their best year on year performance ever for arrears. ONGO Homes has seamlessly switched to remote working across the organisation due to the lockdown.
The actual percentage you receive depends on how uninhabitable the property was. If the property was completely uninhabitable, you would be compensated 100%. However, this is very rare and most claims range between 25% and 50% of the rent you paid. RentSense has given us back the time at the start and at the point of the claim. We can have in depth conversations and set expectations of how important paying the rent is.
How much compensation can you get for housing association disrepair?
By having an account you can also keep track of your payments, report and check progress on any repairs you have reported, change your personal details and see who your housing officer is. The rent you have paid during the time your property was in disrepair may be used as the basis for your compensation claim. You will be awarded a percentage of your rent that reflects the severity of the disrepair.
Landlords are responsible for the exterior upkeep of their rental properties, including damage to doors and windows. This responsibility exists even if the rental agreement says that the tenant is responsible for repairs. Damaged or broken windows and doors can lead to many issues, including dampness and mould, and can also be a safety risk. If you are injured due to your housing association’s failure to provide a safe and habitable property, or to deal with reported disrepair in a timely manner, you may be able to sue the association for damages. If you would like to pay your rent with a credit or debit card you can do so via AllPay. Your landlord is responsible for maintaining the hot water and heating systems as well as appliances such as electric heaters that they have supplied.
Ongo Homes RentSense case study
Futr is a VC backed tech start-up with the mission of delivering superpowers to support teams everywhere. Futr’s superpowers are transforming the way organisations serve their audiences. Read the full story to understand in more detail why Ryan Heseltine, Solutions Architect at Ongo Homes, switched to Futr and what the measurable impact has been, on both customer experience and contact team efficiency. It quickly became apparent from their first conversation with Futr that the platform perfectly fits their ambitions to amaze their customers and effect digital channel shift.
Our housing disrepair professionals are sensitive to the physical, emotional, and financial strains that renting poor housing can have on tenants and will work diligently to get you the repairs you need. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. The rent first culture also meant when tenants called in, if their account is in arrears, this is raised on the call and non-urgent repairs are not booked until the issues with rent payments have been addressed.
Suing a housing association for disrepair and personal injury
So where you see the Ongo stamp, you can be reassured you are investing in a company which is dedicated to improving the lives and communities of people in North Lincolnshire. We are here to help and advise you if you can't resolve the problem on your own. Your application can only be reinstated once the arrears have been paid in full.
We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. My flat was repaired in time for my child’s birth and I received rent refunds and compensation. Housing association tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. After a first foray into conversational chatbots, Ongo – the largest housing provider in North Lincolnshire – was left wanting more, to better support customers and reduce contact costs. “Our arrears have fallen by around £500,000 since 2018, from £1.1m to £616,000 in March 2020.
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They must also ensure that these systems are kept in proper working order. If you experience any problems with your heating or hot water systems, your landlord must make the repairs and they must pay for said repairs and maintenance themselves. According to English law, your landlord is obligated to provide you with a dependable source of heating or hot water at all times. This means that as a tenant, you are entitled to have a central heating system or equipment for space heating in every room of the property that you occupy. If you are injured due to the negligence of your housing association, you may be able to sue for damages. Housing association tenants have the same legal rights as private tenants, so you are able to seek compensation if you are injured and your landlord is directly or indirectly at fault.
Yes, if you are making a mould-related claim for an illness or injury caused by mould, your compensation payout could be worth tens of thousands of pounds. If your mould-related claim is successful, you can expect to receive two types of payout. This is because there’s an implied term in your tenancy agreement that says that it’s the landlord’s responsibility to keep the exterior and structure of your home in repair.
As a result, we have a decreasing number of people on APAs, and fewer taking advance payments. The introduction of RentSense coincided with a Rent First approach across the organisation. ONGO were keen to eradicate silo working and looked to engender a united ethos to rent collection. Part of the solution was to get tenants to pay their rent in advance and thus eliminate ‘technical arrears’. You can use your rent payment card to pay your rent at any Post Office or shop that shows the Pay Point sign. If you would like to order a Rent Payment Card get in touch through our Live Chat at the bottom of the page.
We know that, despite our very best efforts, sometimes things do go wrong. You can then go online each week to see which homes are available for you. All of our properties are advertised through Home Choice Lincs along with homes from Shoreline Housing Partnership, Longhurst and Havelok Homes and others.Register for Home Choice Lincs. If your key fob is faulty we will arrange for one of our caretakers to reset it for you. If you live in one of our flats, you may have a blue tear drop key fob to get into your building. Please be aware that if we attend an emergency appointment and it turns out not to be an emergency, we will have to recharge you the cost of the emergency call out.
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